9-1-1 Service
Please dial 9-1-1 if you are experiencing a life threatening or property emergency. 911 calls are directed to Police, Fire and Ambulance. Be prepared to provide:
- your exact location (also referred to as the civic address, municipal address [shown on your tax bill] which should match the 9-1-1 number on the green sign either located at the bottom of your driveway, your street name, your town/city
- For water access: Your water access area, as well as street name or lake/island name
- your telephone number including area code
- nature of your call, services required
- stay on the line until advised to hang up
If you dial 9-1-1 in error, please stay on the line and answer the questions of the operator. Police are required to follow up on 9-1-1 hang ups or 9-1-1 pocket / purse dialed calls.
Civic address signs are vital in an emergency. Help us keep emergency signs in place by exercising caution when operating vehicles or heavy equipment near signage.
It is the property owner's responsibility to ensure that their own 9-1-1 number at the bottom of their driveway is kept upright and visible at all times.
What is Next Generation 9-1-1?
Next Generation 9-1-1, Next Gen 9-1-1 or NG9-1-1 is regulated by the Canadian Radio-Television Telecommunications Commission (CRTC), with guidance provided by Emergency Services Working Group (ESWG). ESWG is working with the National Emergency Number Association (NENA) to update GIS standards for NG9-1-1 with consideration for Canadian requirements, subject to approval by CRTC.
Canada first adopted 9-1-1 as a common emergency call number in 1972, with Peterborough County adopting 9-1-1 in 1999. The 9-1-1 system was originally built around landlines with each phone number tied to a fixed address, which fewer and fewer people have or use today. Currently, close to 90% of 9-1-1 calls are made with cellular or VOIP (Voice over IP) technology, which can occur anywhere, creating challenges in locating callers.
For more information regarding Peterborough County Next Generation 9-1-1 please visit the Peterborough County information page.
If you require a new civic address sign please visit the Roads Signage Drop Down on our Roads Page for instructions and further information.
Peterborough County Community Awareness Campaign: Is Your Urgency an Emergency? It's Your Call
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